Showing posts with label ADA. Show all posts
Showing posts with label ADA. Show all posts

Friday, February 22, 2013

It's All About Education



Every time I open my Facebook page, Google alerts, or some other news source and find a notice like the one I read today from Georgia, I’m once again dumbfounded, aghast, and horrified.  This time, it’s not about the employee who yelled and screamed a mother, her child and his service dog out of their convenience store, although that did happen.  (Effectively making it an inconvenience store instead).

While the employee’s reaction is offensive enough on its own merit, this time it is about the response of QT Convenience stores’ corporate spokesperson.  After the incident, they issued the following statement:  “If QT made a mistake, we apologize. We recognize all service dogs in our stores. Our training manuals reflect this. If we must, we may go back and retrain the employee so he understands our procedure.”

IF we made a mistake?  This is an unbelievable, placating, self-serving, “oh, we really didn’t do anything wrong”, statement.  It certainly is not an apology.  If the company’s training manual appropriately addresses service dogs and the Americans with Disabilities Act, wouldn’t they know that the employee had made a “mistake”?  Wouldn’t they jump at the chance to right this wrong?

Read the entire story here.   What are your thoughts?

Thursday, October 4, 2012

Disabilities and Bullying



October has a number of “awareness” observations including Disability Awareness and Anti-Bullying Awareness.  While I appreciate that it’s great to raise awareness about these and other issues, I look forward to the day when – as individuals and a society – we are not only aware, but respectful, of individuals who are different from us.  Sadly, I fear that’s pie in the sky thinking.

Many awareness “issues” don’t necessarily go together, such as October’s observance of Health Literacy and National Pizza Month.  But unfortunately, Disabilities Awareness and Anti-Bullying do fit hand in glove.  A recent video making the rounds on social media shows a father and son making fun of a neighbor child with cerebral palsy.  Another recent viral video shows a news reporter from Wisconsin sharing her reaction to a viewer (read bully) who wrote to tell her that she was setting a poor example for young girls by choosing to be fat.

So, how does all this relate to service dogs?  Often the tasks a service dog performs are obvious such as guiding the blind or helping with mobility.  It is a socially accepted practice to accommodate service dogs for people whose disabilities are apparent.  For people who use a service dog to perform tasks related to an invisible disability, it becomes a bit more iffy.  Having a service dog’s assistance to cope with diabetes, PTSD, seizures, or other life-threatening, yet indiscernible disability, effectively creates a spotlight that says “This person has a disability.”  Seeking the help showcases the need.

Every day people who utilize a service dog to mitigate their struggle with an invisible disability put themselves in a position to be bullied.  Business owners who are unaware of their obligations under the Americans with Disabilities Act (ADA) see someone who is not blind or in a wheelchair headed through the front door with a dog.  Omigosh, a dog!!  “Hey, you can’t have that dog in here!”  And so the confrontation begins.  What started out as a simple attempt to dine in a great new restaurant, shop in a trendy new boutique, or simply get groceries, devolves into an altercation that creates unwanted public attention spotlighting a very personal matter.  Seldom is the matter handled in a quiet, unobtrusive and respectful manner.

Why should this be considered bullying?  Well, a bully is often self-important and self-righteous using their aggressive behavior to mask an insecurity or lack of knowledge.  And, when someone tries to browbeat another person into giving up their rights, well, that’s bullying.